What should I do after an accident?
Get the name of the person(s) driving the other vehicle(s) involved along with their phone number, driver’s license, vehicle license, insurance information. Also try to obtain any witness’ name and number. Note the location, time and date. And, if you have a camera, take pictures. IMPORTANT: If the person(s) driving the vehicle(s) involved is unwilling to provide this information or if they do not have a driver’s license and insurance, then you have a problem, and you should notify the police and your insurance agent immediately.
Contact the shop of your choice and have them set up a tow or appointment to get your vehicle in the shop. If you need alternative transportation and have rental coverage or the other party’s insurance is paying the bill, ask the shop to set up the rental for you.
Contact the Insurance Company responsible and let them know where the vehicle is and/or where it is going and ask for a claim number. If the Insurance Company wants to examine your vehicle at your house or in their claims center, you have the choice of doing this, or you can inform the Insurance Company that you are dropping the vehicle at the shop of your choice and they can see the vehicle there. Remember, you’re free to choose.
Call the shop and give them the claim number. From this point on, the shop will negotiate on your behalf to insure that your vehicle will be returned to pre-loss condition.